ejCLeanCO are committed to protecting customer information and respecting customer privacy.
ejCLeanCO takes care to reinforce the importance of customer privacy. Our employees are trained and required to safeguard your information.
Information you give us. This is information about you that you give us by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. Including information you provide when you register to use our site, search for and/or subscribe to our service and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, and for customers, other relevant details of your home to assist us with providing you with our cleaning service.
Information we collect about you, with regard to each of your visits to our website we will automatically collect the following information, technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products and services you viewed or searched for’ page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, advertising networks, analytics providers, search information providers). We will process data we receive from other sources in accordance with this policy.
Information you give to us. We will use this information, to communicate between you and us following your enquiry and to provide you with the information, products and services that you request from us. We may provide you with information about other goods and services we offer that are like those that you have already purchased or enquired about.
We will use this information to help administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. Also to improve our site to ensure that content is presented in the most effective manner for you and for your computer and allow you to participate in interactive features of our service, when you choose to do so.
We may use information we collect about you to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
You agree that we have the right to share your personal information with, any member of ejCLeanCO, selected third parties including, business partners, suppliers and sub-contractors for the performance of any service and or contract we enter into with them or you. Analytics and search engine providers that assist us in the improvement and optimisation of our site, credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you. We will disclose your personal information to third parties, in the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets, or if ejCLeanCO assets are acquired by a third party, in which case personal data held by it, about its customers will be one of the transferred assets.
All information you provide to us is stored on our secure servers or those servers of select third parties. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Under the Acts, you have the following rights, the right to be informed, the right of access, the right to rectification. The right to object and or erase, the right to restrict processing and the right to data portability.
Rights in relation to automated decision making and profiling.
You can find out more information about your rights on the Information Commission’s Office (ICO) website or by following this link: https://ico.org.uk/for-the-public/. The ICO are the Supervising Authority for Data Protection in the UK and you have the right to complain to them should you wish to do so.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us, firstname.lastname@example.org.
The Acts gives you the right to access information held about you. Your right of access can be exercised in accordance with the Acts.
We will only retain your information for as long as is necessary. We do this by taking into account various factors including, but not limited to, the purpose for which we have your information, whether we have a legal obligation to continue to process this and the guidelines as stated in our retention policy.